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TERMS & CONDITIONS

​Welcome to Horizon Ostomy!  These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of ostomy wraps from our online store. By accessing or using our website and making a purchase, you agree to comply with these terms. 

  1. Definitions a. "Website" refers to our small business website. b. "We," "our," and "us" refer to the small business operating the website. c. "You" and "your" refer to the user or customer of our website.

  2. Product Information a. We strive to provide accurate and up-to-date information about our ostomy wraps, including descriptions, prices, and availability. b. However, we do not guarantee the accuracy, completeness, or reliability of any product information on our website. It is your responsibility to verify the information before making a purchase.

  3. Orders and Payment a. By placing an order, you agree to provide accurate and complete information regarding your personal details, shipping address, and payment details. b. We reserve the right to cancel or refuse any order if we suspect fraudulent activity or if the product is unavailable. c. Payment methods accepted are listed on our website. All payments must be made in the currency specified.

  4. Shipping and Delivery a. We will make reasonable efforts to ship your order promptly after receiving payment. b. Shipping costs, delivery times, and available shipping methods are specified on our website. c. We are not responsible for any customs duties, taxes, or additional fees incurred during international shipments.

  5. Returns and Refunds a. We accept returns within a specified period, as indicated on our website, for unused and undamaged ostomy wraps. b. To initiate a return, please contact our customer support team and follow the instructions provided. c. Refunds will be issued using the original payment method, excluding shipping costs, and subject to inspection of the returned product.

  6. Intellectual Property a. All content on our website, including text, images, logos, and trademarks, is our intellectual property and is protected by copyright laws. b. You are not permitted to use, reproduce, distribute, or modify any content from our website without our prior written consent.

  7. Privacy Policy a. We collect and process personal information in accordance with our Privacy Policy. By using our website, you consent to our collection and processing practices as described therein.

  8. Limitation of Liability a. We strive to provide accurate and reliable information. However, we do not guarantee that our website will be error-free or uninterrupted. b. To the fullest extent permitted by law, we disclaim any liability for any direct, indirect, incidental, or consequential damages arising from your use of our website or purchase of ostomy wraps.

  9. Governing Law and Jurisdiction a. These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate. b. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

  10. Amendments a. We reserve the right to modify or replace these Terms and Conditions at any time without prior notice. b. By continuing to use our website after any changes, you agree to be bound by the updated Terms and Conditions.

  11. If you have any questions or concerns about these Terms and Conditions, please contact us using the information provided on our website.

  12. These Terms and Conditions were last updated on June 23, 2023.

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